What is your defect rate policy? What happens if we receive damaged goods?

Our internal AQL (Acceptable Quality Level) standard is 2.5 (Major Defects). This is stricter than the industry average of 4.5. We conduct a third-party inspection before container loading. If the defect rate exceeds the agreed AQL upon arrival, we offer a pro-rated credit on future orders or a replacement shipment for the defective quantity.