Question 1

This is a critical distinction for quality buyers:
Birchwood (Our Product): Smoother texture, naturally splinter-resistant, lighter color (looks cleaner/whiter), and tasteless.
Bamboo: more stronge and more expensive 
Birchwood is universally considered the economic choice for food service.

Accepted Answer

This is a critical distinction for quality buyers:Birchwood (Our Product): Smoother texture, naturally splinter-resistant, lighter color (looks cleaner/whiter), and tasteless.Bamboo: more stronge and more expensive Birchwood is universally considered the economic choice for food service.

Question 2

Our standard terms are FOB (Free On Board) main China port. Most of our wholesale clients prefer to use their own freight forwarder. However, for clients new to importing, we can recommend trusted shipping partners who offer DDP (Delivered Duty Paid) service to your door in the US, UK, or EU, covering all freight, duties, and taxes in one invoice.

Accepted Answer

Our standard terms are FOB (Free On Board) main China port. Most of our wholesale clients prefer to use their own freight forwarder. However, for clients new to importing, we can recommend trusted shipping partners who offer DDP (Delivered Duty Paid) service to your door in the US, UK, or EU, covering all freight, duties, and taxes in one invoice.

Question 3

No glue, no binders, no melamine. Our production relies solely on mechanical pressure and high heat to fuse the wood fibers together. The cutlery is a single piece of molded wood fiber. This ensures the final product is BPA-free and chemical-free.

Accepted Answer

No glue, no binders, no melamine. Our production relies solely on mechanical pressure and high heat to fuse the wood fibers together. The cutlery is a single piece of molded wood fiber. This ensures the final product is BPA-free and chemical-free.

Question 4

Yes, 100% compliant. Our products are made of unmodified natural wood, which is explicitly exempt from the restrictions and bans outlined in the EU SUPD. We can provide a Declaration of Compliance (DoC) and confirmation of tariff code HS 4419.90 for customs clearance.

Accepted Answer

Yes, 100% compliant. Our products are made of unmodified natural wood, which is explicitly exempt from the restrictions and bans outlined in the EU SUPD. We can provide a Declaration of Compliance (DoC) and confirmation of tariff code HS 4419.90 for customs clearance.

Question 5

Yes. We offer two standard lines:
Standard Economy 1.8𝑔−2.2𝑔: Ideal for fast food, sampling events, and desserts.
Premium Heavyweight 3.0𝑔−3.5𝑔: Thicker gauge with a more ergonomic handle. Recommended for fine dining, wedding catering, and heavier meals.
Please specify your preference when requesting a quote.

Accepted Answer

Yes. We offer two standard lines:Standard Economy 1.8𝑔−2.2𝑔: Ideal for fast food, sampling events, and desserts.Premium Heavyweight 3.0𝑔−3.5𝑔: Thicker gauge with a more ergonomic handle. Recommended for fine dining, wedding catering, and heavier meals.Please specify your preference when requesting a quote.

Question 6

Absolutely. Our in-house design team is available to vectorize your logo (convert to .AI or .CDR format) at no extra charge. We will provide a digital proof of the engraving placement on the handle for your approval before production begins.

Accepted Answer

Absolutely. Our in-house design team is available to vectorize your logo (convert to .AI or .CDR format) at no extra charge. We will provide a digital proof of the engraving placement on the handle for your approval before production begins.

Question 7

Our internal AQL (Acceptable Quality Level) standard is 2.5 (Major Defects). This is stricter than the industry average of 4.5. We conduct a third-party inspection before container loading. If the defect rate exceeds the agreed AQL upon arrival, we offer a pro-rated credit on future orders or a replacement shipment for the defective quantity.

Accepted Answer

Our internal AQL (Acceptable Quality Level) standard is 2.5 (Major Defects). This is stricter than the industry average of 4.5. We conduct a third-party inspection before container loading. If the defect rate exceeds the agreed AQL upon arrival, we offer a pro-rated credit on future orders or a replacement shipment for the defective quantity.

Question 8

Wooden cutlery sits in the mid-to-premium tier of eco-friendly disposables. It is typically more expensive than standard plastic but 15-20% less expensive than CPLA (Crystallized Polylactic Acid) cutlery.

Accepted Answer

Wooden cutlery sits in the mid-to-premium tier of eco-friendly disposables. It is typically more expensive than standard plastic but 15-20% less expensive than CPLA (Crystallized Polylactic Acid) cutlery.

Question 9

For standard (unprinted) stock items, dispatch is within 22-25 working days after deposit receipt. For custom-printed orders, lead time is typically 35-45 working days. We ship FOB dalian port (China), and transit time to the EU is generally an additional 55 days via sea freight.

Accepted Answer

For standard (unprinted) stock items, dispatch is within 22-25 working days after deposit receipt. For custom-printed orders, lead time is typically 35-45 working days. We ship FOB dalian port (China), and transit time to the EU is generally an additional 55 days via sea freight.

Question 10

Our cutlery is perfectly suited for cold foods.. However, it is not intended for oven or microwave use, as wood is a natural combustible material.
And its not OK use for over 50 ° soup .

Accepted Answer

Our cutlery is perfectly suited for cold foods.. However, it is not intended for oven or microwave use, as wood is a natural combustible material.And its not OK use for over 50 ° soup .

Question 11

If stored correctly, wooden cutlery has an 5 years shelf life. Please keep the items in their original sealed cartons in a cool, dry, and ventilated area. Avoid direct contact with concrete floors and high humidity environments to prevent mold/mildew absorption.

Accepted Answer

If stored correctly, wooden cutlery has an 5 years shelf life. Please keep the items in their original sealed cartons in a cool, dry, and ventilated area. Avoid direct contact with concrete floors and high humidity environments to prevent mold/mildew absorption.

Question 12

Our manufacturing process utilizes High-Frequency Hot Pressing. This technology compresses the wood fibers at extreme pressure and temperature, creating a hardened, splinter-free finish that is 2x stronger than standard stamped bamboo cutlery. We perform 100% visual inspection before packing.

Accepted Answer

Our manufacturing process utilizes High-Frequency Hot Pressing. This technology compresses the wood fibers at extreme pressure and temperature, creating a hardened, splinter-free finish that is 2x stronger than standard stamped bamboo cutlery. We perform 100% visual inspection before packing.

Question 13

Yes, we offer OEM/ODM full customization. Options include:
Individual paper band wrapping.
Custom logo laser engraving on the handle.
Full-color printing on Kraft paper pouches or cellophane wrapping.
Note: Custom printing requires additional lead time and tooling fees.

Accepted Answer

Yes, we offer OEM/ODM full customization. Options include:Individual paper band wrapping.Custom logo laser engraving on the handle.Full-color printing on Kraft paper pouches or cellophane wrapping.Note: Custom printing requires additional lead time and tooling fees.

Question 14

Our standard wholesale MOQ is 100,000 pieces per style for custom printing. However, we understand the need to test quality first. We offer free existing stock samples (customer pays freight) and small trial orders of 5,000 pieces for unprinted items.

Accepted Answer

Our standard wholesale MOQ is 100,000 pieces per style for custom printing. However, we understand the need to test quality first. We offer free existing stock samples (customer pays freight) and small trial orders of 5,000 pieces for unprinted items.

Question 15

We maintain strict quality control and hold the following certifications as standard: FDA (Food Contact Safe), LFGB (European Food Grade), FSC (Forest Stewardship Council) , and BRCGS. Full compliance documentation is provided with every shipment.

Accepted Answer

We maintain strict quality control and hold the following certifications as standard: FDA (Food Contact Safe), LFGB (European Food Grade), FSC (Forest Stewardship Council) , and BRCGS. Full compliance documentation is provided with every shipment.

Question 16

No. Our cutlery undergoes a high-heat pressing and polishing process that seals the natural surface of the birch wood. This creates a neutral taste profile.

Accepted Answer

No. Our cutlery undergoes a high-heat pressing and polishing process that seals the natural surface of the birch wood. This creates a neutral taste profile.

Question 17

Yes, absolutely. Because they are pure wood with no plastic coating or chemical wax lining, our cutlery is fully biodegradable and commercially compostable. Under proper composting conditions, the items will break down and return to nature within 320 days.

Accepted Answer

Yes, absolutely. Because they are pure wood with no plastic coating or chemical wax lining, our cutlery is fully biodegradable and commercially compostable. Under proper composting conditions, the items will break down and return to nature within 320 days.

Question 18

We exclusively use 100% natural Birchwood sourced from sustainably managed forests. Birch is chosen for its inherent strength, smooth surface (no splinters), and light color, which indicates purity without the need for chemical bleaching.

Accepted Answer

We exclusively use 100% natural Birchwood sourced from sustainably managed forests. Birch is chosen for its inherent strength, smooth surface (no splinters), and light color, which indicates purity without the need for chemical bleaching.

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